On 9/5/24, recall notices were sent to customers and distributors were were asked to do the following:
1. Two options are available to overcome the sporadic potential risk of the hMPV false positive result:
A. Continue to use the product as per its instruction for use: in case of a positive result for
hMPV, consider performing confirmatory testing with another method before reporting
the hMPV result, if medically indicated.
B. Exclude the hMPV from the reporting by removing this target from the assay analysis, as
explained in the package insert under the chapter "Define Test Panels in SYNCT Software". See Document No. and Revision/Page reference: MLD-051-KPI-001 Rev H/Page 17, MLD-056-KPI-001 Rev. E/Page 18.
2. Notify others within your network that may have remaining inventory of those kits.
3. If you are a distributor, provide a copy of this letter to customers or organizations who received impacted lots.
4. Complete and return the response form via email to
[email protected]
5. For complaints, questions, or concerns, please contact Technical Support using the contact information:
1-877-785-2323 (U.S. and Canada).
+1-512-381-4397 (Outside U.S. and Canada).
1-512-219-5114 (Fax).
[email protected]
www.diasorin.com