Recall StatusOpen, Classified
Date Initiated2022-10-14
Product Quantity113
Reason for Recall
Laser System may detect Error 106 or Error 108 System Failures that will cause the system to enter non-recoverable safe state. The user will not be able to proceed until the error is cleared. May result in initiation of treatment delay and/or treatment beyond initial scope and/or unable to treat patient.
Firm Action
On 10/14/22, correction notices were mailed to customers who were asked to take the following actions:
Firm recommends continued use of affected devices and to follow the operator's manual. As a temporary mitigation, until software becomes available tentatively in Q2 2023, the user can perform steps when visually alerted on the system display as follows:
Error 106
Firm's internal testing confirms that the following steps may temporarily resolve the issue, if encountered:
1. System restart
2. Recalibration of the catheter in use or calibration of a new catheter
Error 108
Firm's internal testing confirms that the following steps will resolve the issue, if encountered:
1. System restart
2. Recalibration of the catheter in use or calibration of a new catheter
3. Once the system is in the Ready State, pause 2 seconds before pressing the footswitch
Firm recommends all affected device users within their facility are notified of correction and a copy of the correction notice should be retained. Complete and return the Customer Reply Form. Tentatively in Q2 2023, firm will contact all affected customers and arrange for a Field Service Engineer to update the system software during preventive maintenance or service visits. Distributors are asked to send the notice and response form to customers to whom affected devices were distributed and to follow-up with these customers to obtain signed response forms.
Customers with additional questions are encouraged to call 1-800-231-0978 (option 1), Monday - Friday 9:00AM - 5:00PM MST, or email
[email protected]
Distribution Pattern
US: LA, MO, TN, CA, NC, PA, HI, AZ, CO, OK, FL, TX, MN, MI, VA, CT, NY, MD, IL, NJ, MA, KS, ME, AR, IA, IN, GA, ID, OR.
OUS: DE, GB, ES, SE, IT, RS, GR, IN, FR, IL, DK, SA
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.