Recall StatusTerminated
Date Initiated2019-09-10
Date Terminated2020-11-13
Product Quantity1365545 total
Reason for Recall
Users may experience intermittent slide dispense issues with some cartridges due to the anti-backup platen failing to advance inside the cartridge.
Firm Action
On September 10, 2019, the firm distributed Urgent Product Correction Notification letters to affected customers. Customers were asked to take the following actions:
"Complete and return the Confirmation of Receipt form.
"If you experience a slide dispense issue, try to reposition the ABP by following the instructions in the enclosed Resolving Slide Dispense Issues document. Please place the instructions by each VITROS System in your facility that processes Microslides.
"If you are unable to reposition the ABP, remove the affected cartridge and replace it with a new one. Complete and return the Request for Credit form as needed to receive credit for the slides remaining within affected and discarded cartridges.
"Please forward this notification if the product was distributed outside of your facility.
The firm will provide credit for the slides remaining within affected cartridge for which you are unable to reposition the ABP.
If you have further questions, please contact Ortho Care Technical Solutions Center at 1-800-421-3311.
Root Cause
Process control
Distribution Pattern
Domestic distribution nationwide. Foreign distribution to Australia, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Denmark, France, Germany, India, Italy, Japan, Mexico, the Netherlands, Norway, Poland, Portugal, Russia, Singapore, Spain, Sweden, and United Kingdom.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.