Philips notified U.S. consignees by "URGENT - Field Safety Notice Medical Device Correction" FSN 72800751 for CT consignees and FSN 88200530 for PET/CT consignees via USPS Certified mail on 5/1/21. Non-U.S. customers will receive the letter through Philips Global Markets following local regulations. Letter states reason for recall, health risk and action to take:
Be aware of this hazard when the safety clip is missing from the joint assembly
between the Monitor Bracket Assembly and the Ceiling Suspension Arm.
" Inspect the joint area of your CCT DVI Ceiling Mount Arm (the circled area in picture at the right) and observe that the safety clip is installed (as depicted in pictures below).
" When this hazard occurs, the monitor may become difficult to rotate relative
to the Suspension Arm.
When these symptoms are recognized, in order to avoid the occurrence of a
hazardous situation, take the following actions:
stop using the suspension monitor clinically
move the monitor arm away from any person
call Philips Service for repairs.
Please acknowledge the receipt of this notice by completing, signing, and
returning the form to the indicated email address:
[email protected].
Philips is inspecting the affected units and, if necessary, repairing joint safety components and joint wear components by FCO 72800751 and FCO 72800752 for CT consignees, and FCO 88200530 and FCO 88200531 for AMI consignees, respectively.
If you need any further information or support concerning this issue, please
contact your local Philips representative: For North America, contact the
Customer Care Solutions Center (1-800-722-9377, follow the prompts).