Recall StatusOpen, Classified
Date Initiated2023-10-09
Product Quantity11 units
Reason for Recall
For oncology users: If the user performed off-set reconstruction on CT device a shift could be observed on the contouring area of the primary and secondary images sets when using image fusion (on TPS) and incorrect coordinates may be sent to TPS system when using absolute patient marking. This may lead to incorrect radiation therapy planning and possible growth or spread of cancer due to incorrect early treatment regimen.
For radiology users: If the user performed off-set reconstruction on CT devices, after multiple acquisitions, the Relate Position could be inaccurate. This could lead to incorrect diagnosis and treatment.
Firm Action
Philips issued URGENT Medical Device Correction letter (UMDC) 2023-PD-CTAMI-015)
dated 10/9/23. Letter states reason for recall, health risk and action to take:
Below are short-term precautions to take until the permanent solution is installed.
Enable the Force X/Y to 0/0 option on your device (Refer to the Instructions For Use, Section 3
Preparing for an Exam under Preferences, as well as Section 5 Summary of Scanning Workflows
under Scan Workflow). Enabling this option will avoid the issue.
After enabling the above referenced option, you may continue to use your system(s) in
accordance with the intended use.
Please complete and return the attached response form to Philips promptly and no later than
30 days from receipt. Completing this form confirms receipt of the Urgent Medical Device
Correction Letter, understanding of the issue, and required actions to be taken.
Circulate this Urgent Medical Device Correction Letter to all users of this device so that they are aware of the issue. Please retain this letter with your system(s) until a solution is installed on your system; ensure the letter is in a place likely to be seen/viewed.
Philips will contact you to schedule a time for a Philips Field Service Engineer (FSE) to visit your site and install the software update (FCO 72800806) to resolve the issue.
If you need any further information or support concerning this issue, please contact the Customer Care Solutions Center (1-800-722-9377).
Root Cause
Under Investigation by firm
Distribution Pattern
Nationwide
Foreign:
Austria
Belgium
Canada
China
Estonia
France
Germany
Hondorus
India
Italy
Mexico
Netherlands
Philippines
Poland
Singapore
Spain
Switzerland
Taiwan
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.