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Terminated

4205 Journey Rolling Walker Product Usage: used to assist people in walking

FDA Recall Z-0304-2017 · Posted 2016-10-24

Recalling FirmNova Ortho-Med Inc
Recall StatusTerminated
Product CodeITJ
Date Initiated2016-10-01
Date Terminated2017-02-06
Product Quantity1,380 units

Reason for Recall

Nova Medical is recalling the Journey Rolling Walker because the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out.

Firm Action

A customer notification letter dated 10/1/16 was sent to customers to inform them that the screws used to hold the black side support pieces to the frame can become loose over time. This can result in the locking nut coming off and the screw falling out. This allows the frame support piece to detach from the walker and causes instability resulting in possible injury. The letter informs the customers of the root cause and the solution. Customers are instructed to record the serial #s of the product that have been corrected and email them to NOVA Customer Service ([email protected]). Customers can also 1-800-557-6682 x131.

Root Cause

Component design/selection

Distribution Pattern

US Nationwide Distribution in the states of: CA, IN, HI, CT, UT, WA, FL, VA, WI, OH, MN, KS, MD, IL, MO, WY, MT, ME, PA, TN, MI, OR, NY, NJ, ID, NC, IA, OK, AR, VT, SC, TX

Official Source

View FDA Recall →

Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.

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