Recall StatusTerminated
Date Initiated2021-11-12
Date Terminated2024-02-05
Product Quantity10 units (1 US and 9 OUS)
Reason for Recall
(1)Start-up problem: Intermittently at start-up of the system, the communication of the control unit that manages the movement of the stand is not established; (2) Emergency stop recovery problem-warm restart is not executed correctly and movement functionality is not available
Firm Action
Philips issued Field Safety Notice on 11/12/21 U.S.A, Customer notified via certified mailing from the United States Postal Service (USPS). Letters outside of the U.S.A. will be distributed through the Philips Markets Organization.
Letter states reason for recall, health risk and action to take:
Start-up problem:
If the start-up problem occurs, perform a Cold Restart* of the system.
b) Emergency stop recovery problem:
If the emergency stop recovery problem occurs, perform a new Warm Restart* of the system.
c) Place this Field Safety Notice with the documentation of the system until Philips has installed a software update in your system.
d) Circulate this notice to all users of this device so they are aware of the product issues.
e) Return the attached reply form to Philips to confirm that the users of the system have reviewed and understood this Field Safety Notice.
* The system restart options are described in section 4.2 of the Instructions for Use.
5. Describe the actions planned by Philips IGT Systems to correct these problems:
These problems will be resolved by a software update (available in November 2021). You will be contacted by your local Philips representative to schedule the update of your system.
If you need any further information, please contact your local Philips representative (reference to FC072200502).
Root Cause
Software design
Distribution Pattern
Worldwide distribution - US Nationwide distribution in the state of WA and the countries of
France, Germany, Japan, Poland, United Kingdom.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.