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Open, Classified

Ascom Telligence Nurse Call System

FDA Recall Z-0486-2019 · Posted None

Recalling FirmAscom (US) Inc.
Recall StatusOpen, Classified
Product CodeIQA
Date Initiated2018-11-02
Product Quantity57 units

Reason for Recall

There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.

Firm Action

Ascom Partners / Distributors were contacted by e-Mail, USPS Mail and Phone as necessary on 11/02/2018 to determine where the Telligence 5.0 Product is installed.

Root Cause

Software Manufacturing/Software Deployment

Distribution Pattern

AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI

Official Source

View FDA Recall →

Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.

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