TomoTherapy Treatment System with software versions 2.0.1 / 2.0.2 / 2.0.3/ (Hi:Art 5.0.1 / 5.0.2 / 5.0.3)
FDA Recall Z-0507-2015 · Posted 2014-12-12
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Recalling FirmTomoTherapy Incorporated
Recall StatusTerminated
Product CodeIYE
Date Initiated2014-11-21
Date Terminated2015-07-17
Product Quantity210 ( 72 USA; 138 OUS )
Reason for Recall
Accuray has become aware of a potential safety issue related to the TomoTherapy Treatment System caused by a failure to monitor the jaw position after a jaw error occurs. This may result in an incorrect jaw position during treatment, without generating system interruption.
Firm Action
Accuray sent an "Urgent Field Safety Notice" dated November 21, 2014, to all affected customers. The letter identified the problem the product and the action needed to be taken by the customers.
For questions they can contact Accuray Customer Support at 1-877-668-8667 or visit the Accuray Technical Solutions Center at www.accuray.com>Services & Support or call: North America: +1.877.668.8667, Europe: +800.4141.9595, Hong Kong: +852.2247.8688, Japan: +81.3.6269.9556. Requested consignees to complete and return the Acknowledgement Form to Accuray Regulatory Affairs.
Root Cause
Software design
Distribution Pattern
Worldwide Distribution - USA (nationwide) included the states of : AL, AZ, AR, CA, FL, GA, IL, IN, KS, ,Y, MD, MN, MO, NE, NM, NY, NC, OK, OR, PA, SD, TN, TX, UT, WA, WV, WI and WY., and the countries of : JAPAN, BELGIUM, NETHERLANDS, ITALY, GERMANY, KOREA, FRANCE, SWITZERLAND, ENGLAND, CANADA, MEXICO, HONG KONG, AUSTRALIA, SRI LANKA, GREECE, CHINA, PHILIPPINES, MARTINIQUE, ROMANIA, SPAIN and TURKEY.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.
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