Recall StatusOpen, Classified
Date Initiated2020-11-18
Product Quantity7 units
Reason for Recall
The firm has identified a problem with the control software for the celling arm of the X-Ray System . This software issue could cause the ceiling arm of the device to move after the operator has released the movement lever. This could result in possible collision or harm to the patient or system operator.
Firm Action
On 11/18/2020 Shimadzu sent an "Urgent Medical Device Recall Notice" to all affected consignees. In addition to informing consignees about the recall the firm provided the following information.
1. Shimadzu has released a mandatory Service Bulletin on applicable products for the update of the positioner software. The update of the software and the testing of the positioner movement should be performed by your Authorized Shimadzu Service provider.
2. Your authorized Distributor has acknowledged receipt the Service Bulletin (XR-202026) and the recall Customer Letter. They have been instructed to provide you a copy of this letter so that you may understand the scope of the recall. Necessary software for this recall and instruction to complete have been sent to your Distributer and they should be scheduling time to perform the corrective actions.
3. Once the corrective work has been completed your Distributor will report to Shimadzu that the work has been completed so that we may track and inform the appropriate Regulatory Agencies of its completion.
Actions to be taken by customer:
A. Please check the list of systems affected by this recall. If your site is on the applicable list, please pay attention to the following points until the corrective work has been completed.
.
(1) This event does not occur in any position other than the Left or Right diagonal position, so please avoid using this product in diagonal positions.
(2) When using the product in the Left or Right diagonal position, please use the direct
memory function and encourage C-arm operation without using the lever.
(3) If the C-arm starts to operate unintentionally, press the red "Stop Switch" button immediately.
B. If you feel there is a problem with the c-arm movement, please discontinue use of the system and contact your local service provider.
C. Please complete the Medical device Recall Return Response form and submit to
[email protected]
D. Shimadzu
Root Cause
Software design
Distribution Pattern
US Nationwide distribution including in the states of KY, CA, MI, OH, CT, MI, NY, SC, NC,IN, IL, TN, LA, CT, MT.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.