Recall StatusTerminated
Date Initiated2011-12-08
Date Terminated2012-08-13
Product Quantity129
Reason for Recall
During preventative maintenance, a crack was discovered in the lower portion of the old style, non-common arm for the detector assembly, which could result in the detector dropping in an uncontrolled manner.
Firm Action
Urgent Medical Device Correction/Field Safety Notices, dated Dec 08, 2011, were mailed to affected customer sites on December 9th and 12th, 2011 by Return Receipt certified mail. The letter identified the affected product, described the issue and when it could occur, along with the hazards involved. Customers were advised to stop using the system and contact a Philips service representative for an immediate inspection. Customers were also to follow the Instructions For Use to avoid the issue. Philips service will contact customers to arrange a time for Philips to inspect the system. The letter should be placed in the Instructions for Use. The Field Change Order will be released on December 16, 2011. If further information or support is needed, customers should contact Customer Care Solutions Center at 1-800-722-9377.
Distribution Pattern
Worldwide Distribution -- USA, Canada, Italy, Spain, France, United Kingdom, Sweden, Switzerland, Germany, Japan, Denmark, and the Netherlands.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.