On Monday, December 6, 2021, Collagen Matrix Inc began informing the distributors (initial consignees) to place the lot in question on ship hold.
On Monday, December 13, 2021, Collagen Matrix began issuing Urgent Medical Device Recall Notice letter to distributors via email.
Letter states reason for recall, health risk and action to take:
Check your inventory and that of your sub-distributors if applicable to determine if any of the affected product remains in stock and segregate all affected units from your
inventory for return. Complete the Certificate of Acknowledgement form with the appropriate information and return within 5 days of receiving this notice.
The completed form can be emailed to
[email protected] or returned by mail to:
Product Recall
Collagen Matrix, Inc.
15 Thornton Road
Oakland, NJ 07436
Upon receipt of the completed form, Collagen Matrix will ship replacement product and a
prepaid return shipping label will be provided with further instructions for returning product that remains in your possession return the concerned products. If you have any questions after reviewing this notice, please call 201-405-1477, ext. 303
between 8:00am and 5:00pm EST, Monday through Friday. Calls received outside of call center operating hours will receive a prompt to leave a voicemail