Recall StatusOpen, Classified
Date Initiated2024-11-25
Product Quantity13,202 devices
Reason for Recall
Due to a manufacturing error the incorrect device serial number was potentially programmed into the holter recorder. The physical serial number label on the device might not match the serial number programmed into the device.
Firm Action
On 11/25/2024, the firm sent an "URGENT MEDICAL DEVICE CORRECTION" Letter to customers inform them that the Eclipse Pro and Eclipse MINI cardiac Holter monitors may have mismatched serial numbers between the label and what is programmed in the devices. This is due to a manufacturing error.
Customers are instructed to:
complete the following steps for each Eclipse device under your control.
Following these steps will allow you to check if your device is affected.
1. Visit https://eclipseutils.cardiology.spacelabs.com/
2. The first time you use this site you will need to register for an account. Click Register and create a username and password.
3. Plug Eclipse (Mini or Pro) device into the computer via USB.
4. Select Serial Check in the menu and click CONNECT NEW RECORDER
5. Select the device from the list and click Connect
6. Click VERIFY SERIAL NUMBER once the device is connected
7. When prompted, enter the serial number printed on the label of the device and click CONTINUE
8. If the serial number you entered on the website does not match the serial number loaded into the device, you will see the warning. Confirm that you do not have a typo in the serial number you entered on the website. If you have a typo, click GO BACK . If correctly entered the serial number click CONFIRM .
9. If the serial number entered on the website matches the serial number loaded into the device, you will see the confirmation below. Confirm that you do not have a typo in the serial number you entered on the website. If you have a typo, please click GO BACK . If you have correctly entered the serial number click CONFIRM .
10. Repeat the previous steps for all your eclipse devices.
Questions or assistance - contact Spacelabs service at 1-800-522-7025 or visit us at https://spacelabshealthcare.com/support/
Follow-up Updated Customer Letter sent 04/04/2025
Root Cause
Process control
Distribution Pattern
U.S.: AR, CA, CO, DE, FL, FA, LA, MA, MI, MN, MT, NC, NE, NU OH, OR, PA, Puerto Rico, TN, TX, UT, VA, WA, and WI.
O.U.S.:
Argentina
Denmark
Kuwait
Serbia
Australia
Dominican Republic
Lebanon
Singapore
Austria
Ecuador
Lithuania
Spain
Belgium
El Salvador
Martinique
Sweden
Benin
France
Mexico
Switzerland
Bolivia
Germany
Netherlands
Taiwan
Brazil
Greece
Oman
Trinidad and Tobago
Brunei Darussalam
Guatemala
Panama
Turkey
Canada
Honduras
Peru
United Arab Emirates
Chile
Hong Kong
Poland
United Kingdom
China
Iceland
Portugal
Columbia
India
Venezuela
Congo
Ireland
Qatar
Viet Nam
Costa Rica
Israel
Republic of Macedonia
Croatia
Italy
Roumanie
Czech Republic
Korea, Republic of
Saudi Arabia
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.