Recall StatusOpen, Classified
Date Initiated2025-09-25
Product Quantity1,594
Reason for Recall
The IFU (Information for Use) on the wrap instructs the user to heat the hot and cold compression wrap in the microwave for 3 minutes, which may cause the wrap to leak or break at the seams and/or reach temperatures capable of causing a second degree burn.
Firm Action
Per recall notice, customers were asked to do the following:
Users should immediately discontinue all further use of this product and discard any opened/used units. If you have unopened, unused units in your possession, please contact firm Customer Service at (844) 331-7767. You will be provided with a return authorization number and shipping label that is required for proper return and identification of the device. All users must complete the acknowledgement and response form and return to
[email protected]
This notice must be distributed to all those within your organization and to any other organization, consignee, or user where these products were transferred.
If you have any questions you can reach the firm via email at
[email protected]
Root Cause
Labeling Change Control
Distribution Pattern
US Nationwide distribution in the states of WI, TN, TX, MD, GA, UT, WA, MI, NC, NE, CA, MA, CO, SC, OH, IN, MN, NM, PA, NY, IL, FL, NJ, VA, AZ, VT, CT, OK.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.