Recall StatusTerminated
Date Initiated2020-12-02
Date Terminated2024-06-06
Product Quantity1588 units
Reason for Recall
Multiple issues in Software v1.23.2 and lower-may lead to the reporting of discrepant patient results
Firm Action
Siemens has issued an Urgent Medical Device Correction letter (UMDC ASW21-02.A.US) and Urgent Field Safety Notice, (UFSN ASW21-02.A.OUS) to all affected Customers stating reason for recall, health risk and action to take:
Software version 1.24.x correcting the issues will be released when available and all systems will be updated.
The following actions must be taken until your system has been updated to software version 1.24 or higher which resolves the issues listed below. Siemens Healthineers will notify you when an updated software version is available.
Issue Number 1: Patient sample may be run on analyzer where it was disabled.
1. When reporting results, ensure that the result for the assay that is disabled on one analyzer, came from a system where the assay had not been disabled and all QC results are within the laboratory acceptable range.
2. To check if an assay is enabled or disabled, navigate to Setup/>/Test Definition/>/Assay List/>/CH or IM tab./An assay is/enabled if the box is checked in the column/for an analyzer.
3. The Audit Trail screen (System->Logs->Audit Trail.Log) can be checked to see if an assay had been disabled in the past.
Issue Number 2: Bypass mode patient samples may be run.
1. Always ensure that the system covers are properly physically closed and latched. The lock glyph on the System > Status/screen for an analyzer indicates whether the cover is locked or/unlocked. Ensure that there are no yellow unlocked glyphs displayed.
2. Before starting/sample processing,/check/the Operator Event log and ensure that the following error code is not present:
03 600 00 44: A cover is open with the Service Bypass Tools in place. Ensure all operators are clear of moving subassemblies to avoid personal injury or system damage. Corrective Action: Contact the local technical support provider for assistance./
Refer to the online help Alerts section 03 IM Event Troubleshooting if the error code is present.
Issue Number
Root Cause
Under Investigation by firm
Distribution Pattern
Worldwide distribution - US Nationwide distribution and the countries of Algeria, Argentina, Australia, Austria, Bahrain,
Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cura¿ao, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia,
Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait,
Latvia, Libya, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, P.R. China, Pakistan, Peru, Poland,
Portugal, Qatar, Republic Korea, Romania, Russian Fed.
Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa,
Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.A.E.
Ukraine, United Kingdom, Uruguay, Vatika City, Vietnam.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.