Recall StatusTerminated
Date Initiated2019-08-08
Date Terminated2022-06-06
Product Quantity947
Reason for Recall
The firm has become aware that there is a potential problem relating to the blood gas and immunoassay analyzer Systems that may result in patient mix-up when connected to some third-party devices. The error may lead to serious adverse health consequences for the patient caused by patient data mix-up.
Firm Action
On 07/15/2019, the firm, Radiometer America, Inc., sent an "Urgent: Medical Device Correction" to customers via FedEx with tracking and email to inform them that the firm has become aware that there is a potential problem related to its system that may result in patient mix-up when connected to some third-party devices. This recall affects all system below version 2.3.5. On September 24th, the firm sent a updated letter via email which updated that only 7 third party devices could be potentially affected (Originally 10 third party devices).
The firm is instructing customers to:
If the customer's affected system is connected to a third-party device, the Recalling Firm is requesting the customer to inform operators to cease performing queries as described in the scenario above until the affected system has been corrected by the Recalling Firm's representative.
Additionally, the firm is asking that the customer please complete the Recall Response Form (last page) and return it to the fax number (714-582-0806) or email address provided (
[email protected]).
For any additional questions, customers are instructed to contact their Recalling Firms representative; or 440-925-34875 or email:
[email protected].
Root Cause
Software design
Distribution Pattern
Worldwide Distribution: US (nationwide) to states of: AL, AR, AZ, CA, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, NH, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI and WV; and countries of: Australia, Austria, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Italy, Japan (Tokyo-not a country but it was listed), Netherlands, Norway, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.