Recall StatusTerminated
Date Initiated2017-07-26
Date Terminated2018-09-10
Product Quantity6257
Reason for Recall
Possible lack of product sterility due to potential gaps/channeling in the seal of the package.
Firm Action
The firm, DePuy Synthes, sent an "URGENT NOTICE: MEDICAL DEVICE RECALL" letter dated 7/26/2017 to its customers. The letter described the product, problem, and actions to be taken. The customers were instructed to do the following:
If you DO have any of the identified devices and intend to re-sterilize the product (TRAUMA Products only) per the package insert, please take the following steps:
Complete the Verification Section at the end of this letter by checking the appropriate box indicating affected product has been located and will be re-sterilized. Also, please indicate the number of devices found. Please include your name, title, telephone number and signature in the spaces provided.
Send a copy of the completed Verification Section to Synthes by:
o Fax: 844-721-3045 or
o Scan/email:
[email protected]
Note: If the Verification Section is answered on behalf of more than one facility and/or individual, please clearly indicate the name and address of the facility and/or individual on page 4 of the notification.
If you DO have any of the identified devices, and are returning the product for replacement, please take the following steps:
Call DePuy Synthes at 1-800-479-6329 to obtain a Return Authorization (RA) Number.
Complete the Verification Section (page 4 of this letter) by checking the appropriate box indicating affected product has been located. Also, please indicate the number of devices found and note the Return
Authorization Number. Please include your name, title, address, telephone number and signature in the spaces provided.
Return the Verification Section (page 4 of this letter) with the product to:
o Credit/Returns, DePuy Synthes, 1101 Synthes Avenue, Monument, CO 80132.
Send a copy of the completed Verification Section to Synthes by:
o Fax: 844-721-3045 or
o Scan/email:
[email protected]
Note: If the Verification Section is answered on behalf of more than one facility and/or individual, please clea
Root Cause
Process control
Distribution Pattern
Worldwide Distribution: US (Nationwide) to states of: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, the District of Columbia, including Puerto Rico, and country of: Canada.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.