Recall StatusTerminated
Date Initiated2019-11-05
Date Terminated2021-03-23
Product Quantity171 units
Reason for Recall
Exhibiting a reversed image. Although the image may appear normal, the users actions will be reversed on the display for left and right
directions.
Firm Action
King Systems issued notification letter -Urgent Medical Device Recall to Domestic consignees notified via E-mail on 11/5/19 with attached letters and forms. Foreign consignees were notified according to local regulation.
On January 24, 2020, King Systems issued a Press Release dated 1/20/2020.
Customers are advised to take the following action:
1) Review your current inventory and place any affected products in quarantine immediately.
2) The affected products should NOT be used.
3) Please note any affected quantity of product(s) on the attached form and return it within 30 days from the date of this letter by email to Shelby Mitchell (
[email protected]). King Systems asks that you please return all affected product(s).
Please contact Shelby Mitchell at +l (410) 768-6464 or email
[email protected] to arrange Return Authorization and credit/replacement
Root Cause
Nonconforming Material/Component
Distribution Pattern
Worldwide distribution. US Nationwide, Australia, Belgium, Bolivia, Canada, Costa Rica, Germany, Hong Kong, India, Italy, Japan, Myanmar, Poland, Spain, and UK.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.