TSX-301C Aquilion One (Vision Edition) Computed Tomography X-Ray System.

Toshiba America Medical Systems, Inc. initiated this recall due to the failure of the parts used in the X-ray high-voltage generator. In some cases, X-ray exposure cannot be performed.

Toshiba America Medical Systems, Inc. initiated this recall by sending "Urgent Medical Device Correction," letter dated December 11, 2013, informed customers of the recall by providing, the device name, serial number, problem statement, corrective action statement, and contact information. A customer reply form accompanied the recall notification letter. Strategy: The majority of the letters are sent via USPS return receipt mail. The letter contains a return reply form that is to be faxed to TAMS for retention. After two weeks contact will be made with each non responding location and a copy of the letter will be faxed to that location and the fax receipt will service as proof of notification. Upon release of the new part it will be assigned to a TAMS employee with instructions for implementation at each site. Each incident is assigned a unique task number and each task is tracked through to completion. In the event that a customer refuses the installation of the corrected software/hardware the customer would be requested to sign a service case record stating that the corrected software/hardware was refused. CDRH approves the CAP subject to the following condition: Notification of all dealers and purchasers is to be made within 15 working days of receipt of this letter in the manner specified in 21 CFR 1003.21 and 1003.22. For further questions please call (714) 730-5000.