Recall StatusTerminated
Date Initiated2014-11-14
Date Terminated2015-07-11
Product Quantity1,127 units
Reason for Recall
The firm is finding that the stretcher chair controllers are moving the chairs involuntarily.
Firm Action
TransMotion Medical Inc. sent an Urgent Medical Device Recall letter dated November 4, 2014, to all affected customers. The letter identified the product the problem and the action needed to be taken by the customer.
Customers were instructed:
Discontinue use of the device and contact TransMotion Medical Inc. for a replacement. Suspected faulty pendants must be destroyed by severing the cord and discarding the control. Replacement of the pendant is a long-term solution to the issue due to replacement pendants being not of the same type or design as the failed pendant.
Accompanying the recall letter will be an acknowledgment and receipt form that is required to be completed by the customer and returned to TMM via fax or email. This form will confirm that the product resides at the customer site where the unit was originally shipped. If the unit is no longer present at the customer site the customer can indicate this on the form and provide further information as to the whereabouts of the device if known.
Ship replacement pendant control to the customer free of charge with installation instructions as to how to replace the pendant on the device. The firm will track non-responders and initiate follow-up contact.
For further questions please call Phone: 330-239-4192 ext. 175 or Toll free: 1-866-860-8447 (7:30 AM to 4:00 PM Eastern Time Monday through Friday)
Root Cause
Component design/selection
Distribution Pattern
Worldwide Distribution - US Distribution and the countries including Canada, Australia, Chile, China, Costa Rica, Germany, Algeria, Israel, Italy, South Korea, Malaysia, Nigeria, Netherlands, Poland, Portugal, Saudi Arabia, Singapore, Thailand, and Venezuela.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.