On 01/06/2021, the firm contacted via telephone calls and then on 01/29/2021 sent a follow-up "URGENT - Medical Device Removal" letter via priority mail to customers to inform them that the Recalling Firm shipped unqualified batteries to customers. These batteries are similar to production batteries but did complete final qualification testing. Potential hazards that may result, In a worst-case scenario, a battery failure could occur while in use on a patient during intra-hospital transport or when not connected to AC power. In both situations, the patient could lose ventilatory assistance and experience severe hypoxemia.
Customers are provided instructions on how to identify affected products:
Check the label of backup batteries (PN 1076374) received on or after
November 25, 2020, or installed on affected units. If the battery has LOT M94663-P1, it is affected.
Customers are instructed to:
1. If the batteries have been installed in ventilators, remove the
ventilators from service until a field service representative or
approved service provider schedules a visit and replaces the battery.
2. If waiting for a field service representative or approved service
provider is not possible given their current census, contact Recalling Firm by email at
[email protected] to request a replacement
battery that trained biomed can install.
3. If the affected battery has not been installed in a ventilator, quarantine
the battery until a Recalling Firm representative can replace it.
4. Complete, sign, and return the Acknowledgment and Receipt Form at
the end of this letter.
For further information and questions - contact the local representatives or Customer Care Solutions Center (24/7) +1-800-722-9377