Recall StatusCompleted
Date Initiated2022-06-22
Product Quantity505 generators
Reason for Recall
Due to preventative maintenance (PM) not being performed on E-100 generators which is a bipolar electrosugical unit designed to be used with the da Vinci Xi and X systems.
Firm Action
On 06/20/2022, the firm sent out an "Medical Device Correction" letter via US direct Mail to customers informing them that the firm became aware that certain testing requirements were not performed during the annual preventative maintenance process for certain E-100 Generators. Specifically, output power calibration, to confirm adherence to specifications for energy delivery to compatible devices, and electrical safety testing, to ensure electrical isolation and ground connection.
Customers are instructed that they can continue to use the E-100 Generators and to:
1. Notify all affected hospital personnel about this Medical Device Correction.
2. Complete the attached Acknowledgement Form immediately and return it via fax or email to Intuitive as instructed on the form.
3. Please retain a copy of this letter and the acknowledgement form for their files.
4. Please inform Intuitive of any Adverse Events*/Serious Incidents** or quality problems concerning the use of the subject devices via the standard complaint process.
5. Additionally, if Adverse Events*/Serious Incidents** or quality problems are
experienced, please follow your standard reporting process to your health authority, if applicable.
6. Notify affected personnel when the affected product has been replaced by the Intuitive representative.
For questions or further assistance:
- US, Puerto Rico and Dominican Republic (800) 876-1310, Option 3 (4 AM to 5 PM PST) or mail:
[email protected]
- Europe, Middle East, Asia, South America and Africa: +800 0821 2020 or +41 21 821 2020 (8 AM to 6 PM CET) or
[email protected]
- Japan: 0120-56-5635 or 03-5575-1362 (9 AM to 6 PM JST) or
[email protected]
Distribution Pattern
Worldwide distribution - U.S. Nationwide distribution in the states of AL, AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WV, WI, and WY. The countries of Belgium, Denmark, Germany, Japan, Italy, Monaco, Norway, Sweden, Switzerland, United Kingdom.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.