Maquet Critical Care AB/Getinge issued Urgent Medical Device Correction letter to US consignees on 7/21/22 for delivery on Monday, July 25th via FedEX.
If you have a Servo-air Ventilator System with one or more of the serial numbers listed on page 1 of this notification, a Getinge trained or authorized service technician will affix Symbol, ISO 7010:P019 "Do not step", (according to IEC 60601-1) to your Servo-air Ventilator system.
Letter states reason for recall, health risk and action to take:
1. Please examine your inventory immediately to determine if you have received any Servo-air Ventilator devices with one of the affected serial numbers.
2. If you have a Servo-air Ventilator device affected by this field correction, please complete and sign the attached MEDICAL DEVICE CORRECTION - RESPONSE FORM (page 6). Your affected device/(s) will be corrected during your next planned maintenance or other service visit.
However, if you do not maintain a service contract with Getinge, you may contact Getinge to arrange a visit by a Getinge trained or authorized service technician by contacting Getinge Tech Support at (888) 9GETUSA / (888) 943-8872 (select option 4, then option 2), between the hours of 8:00 a.m. and 6:00 p.m. Eastern Standard Time.
This correction will be performed at no cost to your facility.
3. Please return the completed form to Getinge by emailing a scanned copy to
[email protected] or by faxing the form to 1(973) 860-2462.
4. Whether or not you have affected product(s) with the serial numbers listed in this notice, please complete and sign the attached MEDICAL DEVICE CORRECTION - RESPONSE FORM (page 6) to acknowledge that you have received this notification, per the instruction in number 3 above.
5. Please forward this information to all current and potential Servo-air Ventilator System users within your hospital/facility.
6. If you are a distributor who has shipped any affected products to customers, please forward this document to t