TotalCare Bed Systems, Model Numbers P1900, PR1900, and U1900 with 3-Level Patient Position Monitoring and Scale Upgrade Kits, Model Numbers P1947A and P1948A).

The bed exit alarm may not function properly if the alarm has been armed for a period longer than seventy-two (72) hours without the alarm being triggered by patient movement or removal of patient weight within that time period.

On 2/23/2017, URGENT: MEDICAL DEVICE CORRECTION notifications were sent to the affected customers via courier. The recall notification included a description of the reason for the recall, affected product, consignee responsibilities, and instructions for responding to the formal recall notification. Customers without a service contract received the following instructions: Action to be taken by the user: A software update for the TotalCare beds GCI has been released to resolve this issue. Enclosed with this letter are a USB stick with the updated software, instructions on how to update the GCI software, and a response form to be returned within 30 days. 1) Identify any affected TotalCare beds with 3-Level Patient Position Monitoring in your facility by using the criteria above. 2) Please use the enclosed instructions and update the software on each potentially affected TotalCare bed immediately. 3) Record the serial numbers of the beds being updated on the response form and return to Hill-Rom within 30 days of receipt of this letter. Additional USB sticks with the updated software may be obtained by contacting Technical Support at 1-800-445-3720 (select Option 2, then Option 2 again). Until each of the affected TotalCare beds are updated with the new software, we recommend you do one or more of the below to avoid any potential occurrences of bed exit not functioning. 1. Power cycle (unplug and plug in the bed mains power cord) once every 48 hours. 2. Remove the Patient and re-zero the scale once every 48 hours. 3. Turn off and do not use the Bed Exit Alarm functionality. Continued use of the bed exit alarm without the mitigations listed above may cause risk to patient. If you have an upgrade kit (P1957A) that has not been installed, please contact Hill-Rom for return and replacement. Customers with a service contract received the following instructions: Action to be taken by the user: A Hill-Rom representative per