The firm notified customers and distributors by letter on March 26, 2018, and March 27, 2018, respectively. Customers were informed of the issue and potential risk of prolonged surgery or introduction of minute particles. Customers were instructed to:
1. Examine your inventory immediately to determine if you have any products subject to this recall on hand
and quarantine such product(s).
2. Remove the products subject to this recall from your inventory and communicate the issue to all relevant operating room or materials management personnel, or anyone else in your facility who needs
to be informed. If any of the devices subject to this recall have been forwarded to another facility, please contact that facility to arrange return.
3. Complete the Business Reply Form confirming receipt of this notice and fax or
email it to Stericycle at 1-888-965-5794 or
[email protected] within three (3) business days. Please return the BRF even if you do not have the product lot subject to this recall.
4. Customers are required to return all unused devices subject to this recall that are in their inventory immediately.
5. To return unused devices subject to this recall photocopy the completed BRF, place it in the box with the subject product(s), and affix the pre-paid
authorized shipping label included with this recall notification letter.
Distributors were instructed to:
1. Examine your inventory immediately to determine if you have the product lot subject to this recall on hand and quarantine such product(s).
2. Remove the product lot subject to this recall and communicate the issue to all relevant materials management personnel, or anyone else in your facility who needs to be informed.
3. Complete the Business Reply Form confirming receipt of this notice and fax or
email it to Stericycle at 1-888-965-5794 or
[email protected] within three (3) business days. Please return the BRF even if you do not have the product lot subject to this rec