Recall StatusTerminated
Date Initiated2020-04-10
Date Terminated2021-01-11
Product Quantity25 total
Reason for Recall
When strain relief is lost at the stand side of the Stand MVS Trolley Cable, over time one or more electrical contacts could break due to pulling, twisting, or dropping of the connector. If this happens, live parts may be exposed (230 V) and/or the video signal can be lost.
Firm Action
On April 10, 2020, the firm distributed Urgent Medical Device Correction letters to affected customers. Customers were informed of the product issue.
Customers were asked to do the following:
- Ensure that Cabling Check and Connectors Check are performed daily, as indicated in the User Routine Checks Program (section 7.4 of the Instructions for Use provided with the system).
- In case the strain relief is lost and/or damage to the cable/connector is identified; stop using the system and contact your Philips local representative so that the cable can be replaced.
- Please ensure that all staff working with the system are informed of the content of this safety notice and place a copy of it with the Instructions for Use.
Philips will be replacing the Stand MVS Trolley Cable (459800943703) in all affected
systems by a new Stand MVS Trolley Cable that has an improved strain relief design.
This action will start by end of April 2020. You will be contacted by a local Philips
representative to schedule an appointment to replace the cable.
If you need any further information or support concerning this issue, please contact your
local Philips representative:
Technical Support Line: 1-800-722-9377
Distribution Pattern
Worldwide distribution - US Nationwide distribution including in the states of MD and MI. The countries of Austria, Belgium, France, Germany, Netherlands, Norway, South Africa, Spain, Switzerland, and United Kingdom.
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.