Zimmer Biomet is conducting a voluntary recall for two lots of the NexGen Offset Stem Extension implants following product complaints indicating that the size etched on the part and labeled on the product packaging were incorrect. Zimmer Biomet distributed recall notices on April 28, 2017, via FedEx.
Customers were instructed to do the following:
1. Review this notification and ensure affected personnel are aware of the contents.
2. Assist your Zimmer Biomet sales representative quarantine all affected product.
3. Your Zimmer Biomet sales representative will remove the affected product from your facility.
4. Complete Attachment 1 Certificate of Acknowledgement.
a. Return a digital copy to
[email protected].
b. Retain a copy of the Acknowledgement Form with your field action records in the event of a compliance audit of your facilities documentation.
5. If after reviewing this notice you have further questions or concerns please call 574-371-3071 between 8:00 am and 5:00pm EST, Monday through Friday. Calls received outside of the call center operating hours will receive a prompt to record a voicemail or be transferred to an on-call representative in the case of an emergency. Alternatively, your questions may be sent by email to
[email protected]. For further questions, please call (574) 371-3071.