An URGENT MEDICAL DEVICE Removal notification dated 6/28/23 was sent to customers.
Actions to be taken by the customer:
Our records indicate that you have received the ACCESSRAIL Platform (Standard Blade), ACCESSRAIL Platform (Deep Blades), ACROBAT SUV Vacuum Off-Pump System, ACROBAT V Vacuum Off-Pump System, or ACROBAT-i Vacuum Stabilizer System having one or more of the lot numbers that are affected by this recall.
" Please examine your inventory immediately to determine if you have any of the ACCESSRAIL Platform (Standard Blades), ACCESSRAIL Platform (Deep Blades), ACROBAT SUV Vacuum Off-Pump System, ACROBAT V Vacuum Off-Pump System, or ACROBAT-i Vacuum Stabilizer System with the product codes/lot numbers listed in this notice.
" If you have unused/unexpired affected product that you will be returning from your inventory, please contact Maquet/Getinge Customer Service at 888- 9GETUSA (888-943 8872) (option 2) between the hours of 8 AM and 6 PM Eastern Standard Time to request a return authorization number (RMA) and shipping instructions.
o If you have affected product, you are entitled to a credit. You will receive credit upon your acknowledgement that you have affected product for return.
o No new product is expected to exhibit this issue.
" Please complete and sign the attached MEDICAL DEVICE Removal - RESPONSE FORM (pages 5 & 6) to acknowledge that you have received this notification.
" Return the completed form to Maquet/Getinge by e-mailing a scanned copy to
[email protected] or by faxing the form to +1(877) 589-3171.
" Please forward this information to all current and potential ACCESSRAIL Platform
(Standard Blades), ACCESSRAIL Platform (Deep Blades), ACROBAT SUV Vacuum Off-Pump
System, ACROBAT V Vacuum Off-Pump System, or ACROBAT-i Vacuum Stabilizer System
users within your hospital / facility.
" If you are a distributor who has shipped any affected products to customers, please
forward this document to their attention for appropriate actio