On May 11, 2018, the firm sent an Urgent Medical Device Recall letter to affected customers via FedEx.
Distributors were instructed to take the following actions:
1. Immediately discontinue distribution and quarantine any products with the product code
and lot number listed above.
2. Using the provided customer letter and Recall Acknowledgement Form templates,
communicate this recall to any of your customers who have received product included
within the scope of the recall.
3. Have the customers return any affected product to you, together with a completed Recall
Acknowledgement Form, for consolidation and return to Arrow International. In the event
that an alternative approach is needed, contact Arrow International Customer Service for
more information at 1-866-396-2111.
4. To return affected products from your inventory, complete the enclosed Recall
Acknowledgement Form and fax it to 1-855-419-8507, Attn: Customer Service or email
to
[email protected]. This will allow us to document the amount of product you have
on hand for return. A customer service representative will contact you with a Return
Goods Authorization (RGA) Number and will provide instructions for the return of product
to Arrow International.
5. Once you have completed returning all of the recalled products from your own inventory,
and collecting and consolidating all of the recalled products from your customers, please
check the box on the enclosed Recall Acknowledgment Form that indicates that you
have completed the recall and fax it to 1-855-419-8507, Attn: Customer Service, or email
it to
[email protected]. This will allow us to document completion of the recall.
6. If you and your customers have no affected stock, please complete the enclosed Recall
Acknowledgment Form and fax it to 1-855-419-8507, Attn: Customer Service or email to
[email protected]. This will allow us to document your receipt of this letter.