Recall StatusOpen, Classified
Date Initiated2025-07-24
Product Quantity102 units
Reason for Recall
The defect in the thread area will not allow the device to fully engage with an implant or analog (implant replica used for prosthetic modeling). The threads will only engage approximately 2 rotations as opposed to full engagement which is approximately 5 rotations. This equates to approximately 1mm difference in depth of engagement.
Firm Action
On July 24, 2025, URGENT MEDICAL DEVICE RECALL letters were sent to customers.
Action to be taken by the Customer:
1. Stop use of the affected lots immediately.
2. If the IO FLO-S has already been used for scanning, please immediately contact the
dental laboratory that manufactured the dental restoration and direct the laboratory to
contact Dentsply Sirona Atlantis Customer Service, immediately (see contact data below)
to verify if the scans are correct.
3. If the IO FLO-S has already been used and a structure has been manufactured and
placed into the patient, please immediately contact the patient and verify the correct
engagement of the suprastructure, correct fit and torque of the prosthetic screws. Please
contact your local Dentsply Sirona Atlantis Customer Service, immediately (see contact
data below).
4. Return any affected lots for refund or replacement to the address below by including the
completed and signed Answer Letter (see page 3). If unable to identify the affected lots,
please return all products of the affected types.
Dentsply IH Inc
Attn: QA Department
590 Lincoln St
Waltham, MA 02451
5. Please return the completed and signed Answer Letter (page 3 of this document) to the
local Dentsply Sirona country organization identified above within one week after receipt
of this Urgent Medical Device Recall Notice. Timely completion will allow us to process
your replacement product more quickly.
Transmission of this Urgent Medical Device Recall Notice
Please provide this Notice to everyone that needs to be aware of this issue inside or outside of
your organization.
Specifically, please provide this Notice to any organization where the potentially affected
product(s) have been transferred or used within the workflow to create a patient-specific
restoration, or where this issue may have an impact.
Please continue to review and abide by this Notice for an adequate timeframe so all affected
products are identified, and appropriate measure are taken
Please repor
Root Cause
Under Investigation by firm
Distribution Pattern
Worldwide - US Nationwide distribution in the states of IL, LA, MA, MN, MO, ND, NJ, NM, OH, OK, PA, TX, WV and the countries of AT, AU, BE, CA, DE, DK, ES, FI, FR, IT, JP, NL, NO, PL, QA, SE, UA, UK.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.