Recall StatusOpen, Classified
Date Initiated2024-06-28
Product Quantity49 units
Reason for Recall
Philips lntelliVue Patient Monitors MX400/450/500/550 Shipped or Upgraded with Incorrect Software Options.
Changes were made to reflect some options becoming standard capabilities for software-version N.x. In the process, the entitlements of software options MOS, M06, and M20 were removed for software versions L.x and M.x. As a result of these changes Patient Monitors manufactured with or updated to the latest versions of software L.x or M.x will not offer the capabilities> Mmonitors with software version K.x may experience this issue too, due to software version K being out of support and the devices being provided with L.x entitlements offered by software options MOS, M06, and M20. Potential for incorrect or delayed treatment for the patient,
Firm Action
Philips North America issued URGENT Medical Device Correction on 6/25/24 to End-Users. Philips Market Organizations will distribute the letters outside of the U.S.
Letter states reason for recall, health risk and action to take:
Use only default measurement capabilities, as indicated in Table 1 above, for monitoring purposes.
Pass this notice to all those who need to be aware within your organization or to any organization where affected devices have been potentially transferred.
A Philips representative will contact you to schedule a visit from a Philips Field Service Engineer who will reload the current device software to enable missing options (MOS, M06, M20).
If you need any further information, please contact your local Philips representative or call 1-800-722-9377.
Root Cause
Software design
Distribution Pattern
Nationwide
Foreign:
Australia
Austria
Bangladesh
Brazil
Canada
Chile
China
Colombia
Denmark
France
Germany
Hong Kong
India
Indonesia
Italy
Japan
Netherlands
Portugal
Singapore
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
United Kingdom
Vietnam
Related FDA 510(k) Records
Devices referenced by this recall via K-numbers.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.