Recall StatusOpen, Classified
Date Initiated2026-06-19
Product Quantity19
Reason for Recall
A software issue may cause the wheelchair's driving mechanism to fall out of calibration. When this occurs, the device may experience unexpected steering drift or imprecise control while driving the wheelchair. The wheelchair may veer from its intended path, which may cause in low-speed collision, tipping, or injuries to user or bystanders.
Firm Action
On June 19, 2026, the firm issued an "Urgent Medical Device Recall" letter to consignees, which detailed the hazard, mandatory boot-up safety protocols, and manual override steps.
The firm has developed software patch Version 12.1.7 (v1), and 12.2.6 (R-net)
(released patch on June 17 2026) which corrects the profile retention database
loop, ensuring the device consistently locks onto the last saved user profile
during boot. This software patch was released to all users on June 17, 2026.
Customers should update the software as soon as possible. Until the update is installed, do not activate neutral calibration in the admin menu (only applicable to those with access to the admin menu.)
Root Cause
Software Design Change
Distribution Pattern
Worldwide - US Nationwide distribution in the states of California, Florida, North Carolina, Texas, Utah, and Washington. The countries of United Kingdom, Spain, Italy, Germany, and Switzerland.
Official Source
View FDA Recall →Source: FDA Enforcement Report / Recall database. Always confirm against the official FDA record.