The recall notification letters were sent on 08/12/2020, via FedEx Priority Overnight.
The following is included in the recall notification as actions required:
Immediately check your stock and quarantine the affected stock on hand to prevent further use. Using the provided customer letter and Recall Acknowledgement Form templates, communicate this
recall to any of your customers who have received product included within the scope of the recall. To return product, complete the Recall Acknowledgement Form, scan and email to
[email protected], Attn: Michael Capellan. This will allow to document the amount of product you have on hand for return. A customer service representative will contact you with a Return
Merchandise Authorization (RMA) Number and will provide instructions for the return of product. Using the provided customer letter and Recall Acknowledgement Form templates, communicate this recall to any of your customers who have received product included within the scope of the recall. Have the customers return any affected product to you, together with a completed Recall Acknowledgement Form, for consolidation and return to the recalling firm. Please complete the attached Acknowledgement form even if you do not have any affected stock, scan and email to
[email protected] or mail to 27360 W. Muirfield Lane,
Valencia, CA 91355. ATTN: Michael Capellan PRODUCT RECALL.
You can also report an adverse event to the FDAs MedWatch Adverse Event Reporting program:
A. Online at: http://www.fda.gov/safety/medwatch/howtoreport/default.htm
B. Report by telephone: 1-800-FDA-1088 or Fax report: 1-800-FDA-0178.
If you have any other questions, feel free to contact
Michael Capellan at
[email protected].