On 7/17/18, Urgent Medical Device Recall notification letters were sent to customers. Customers were instructed to do the following:
1. If you have affected stock, immediately discontinue use and quarantine any products with the product codes and lot numbers listed above, so that the affected products can be returned to Arrow.
2. To return product, complete the enclosed Recall Acknowledgement Form and fax it to 1-855-419-8507, Attn: Customer Service or email to
[email protected]. This will allow us to document the amount of product you have on hand for return. A customer service representative will contact you with a Return Goods Authorization (RGA) Number and will provide instructions for the return of products to Arrow International.
3. If you have no affected stock, please complete the enclosed Recall Acknowledgment Form and fax it to 1-855-419-8507, Attn: Customer Service or email to
[email protected]. This will allow us to document your receipt of this letter.
Distributors were instructed to do the following:
1. Immediately discontinue distribution and quarantine any products with the product codes and lot numbers listed above.
2. Using the provided customer letter and Recall Acknowledgement Form templates, communicate this recall to any of your customers who have received product included within the scope of the recall.
3. Have the customers return any affected product to you, together with a completed Recall Acknowledgement Form, for consolidation and return to Arrow International. In the event that an alternative approach is needed, contact Arrow International Customer Service for more information at 1-866-396-2111.
4. To return affected products from your inventory, complete the enclosed Recall
Acknowledgement Form and fax it to 1-855-419-8507, Attn: Customer Service or email to
[email protected]. This will allow us to document the amount of product you have on hand for return. A customer service representative will contact you with